Stick Up Cam erroneous "no connection, no battery" message

I have (3) wireless Stick Up cams at my vacation home, a few states away. One of them began malfunctioning about 1 week ago: (1) erroneously says "no internet connection" while it's on my network, with the status "offline" on my router, and (2) says battery at 0% which is wrong. My service has been dropping for hours to days at a time. The camera is the problem, not the internet service or the battery. It's malfunctioning. I spoke to Ring Customer support, and in order to get a replacement cam, I must contact them at a later date to troubleshoot-- I must be present at the camera location. (The Ring Customer support could see that 1 of my 3 cameras was offline. ) This delayed "support" means I won't have visual security protection until I'm present at the camera site to do this procedure, then will have to wait again to receive the replacement. That is poor customer service . RING sent me a dud camera, and should take responsibility and do everything to expedite its replacement, to minimize my interruption in protection, while I still pay Ring subscription fees for this dud! I would like Ring to send a replacement camera now so I can install immediately when I am at my vacation home, and will send back the dud camera. Is that too much to ask?