Ring Security Cameras
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Stick Up Cam disconnects from WiFi never reconnects
For the past few weeks my stick up cams keep dropping and never reconnecting to my WiFi, the are all doing this. Mind you my Doorbells have no issues so it is isolated to the stick up cam gen 3. Is this a software update issue or just a bad batch of cameras. Really questioning if I should stay with Ring.
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05-05-2020 06:00:33
Responses (2)
- T
Hi Neighbors. I would first check the RSSI of your device, as this could cause intermittent connection issues. If you have a good RSSI and you've already done some troubleshooting on your own, feel free to reach out to our support team for further guidance. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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16-10-2020 21:21:59
RHey Ring, this issue persists and rotates through various Stick Up Cameras. Next the Door Bell camera. Perhaps it's a backend infrastructure issue? Maybe you guys grew too fast and didn't support it with proper infrastructure?
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15-05-2021 20:51:38
- W
I am still having these issues and having to reconnect my gen3 stick-up cams every 2 or 3 days. My alarm, doorbell and floodlight all have now issues but my 3 stick up cams have issues connecting. Was there ever a fix for this?
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15-09-2021 00:24:04
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skdg
I am also having this same issue. Recently purchased a Ring Stick Up Cam with a Ring Solar Panel. Wifi connection is good. It lasts for a day or 2 at a time and then disconnects. When this happens I can fix the issue by getting up on a ladder, take the cam down. I then remove the battery, put it back in and go through the setup procedure to reconnect to the wifi.One time I was able to fix the issue simply by removing the plug to the solar panel and then reconnecting it. Note that the device appears to have plenty of power (according to the Device Health dislayed in the Ring App it is always above 80%.I was considering buying a few more cameras, but if this is how they work, I think I may be going with another company for my cameras. I can't keep taking the camera every few days to re-boot the device.
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15-10-2020 09:56:16
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