Hi,
I bought a pair of the latest gen stick up cams (battery version). I received them today and started setting them up. The first cam out of the box had a very simple setup, no issues. The second cam is not working after setup though. Here’s what happens:
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Battery at 100%
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Follow setup prompts in the Ring app to add a new device.
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Inserted the battery, device powers on and enters setup mode
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App disconnects my wifi, connects to cam wifi, adds home Wifi to cam, brings me back to home wifi.
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Setup continues “rome wasn’t build in a day”…
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App arrives at a firmware update screen saying it may take up to 5 minutes to complete
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Cam blue led blinks, then remains on for 2 seconds then blinks again over and over.
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After about 5 mins the cam blue LED finally turns off, app is back at the Ring app home screen. I can see a preview of my first cam but the trouble cam shows a black box with an image of the stick up cam on it and an icon on the bottom right stating the camera is updating
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10 minutes later, no activity from the trouble cam, the cam preview on the Ring app still shows the same as above
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Tried to connect to live view, never connects
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Checked device settings and viewed device health. Info indicates that the cam firmware is up to date.
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Another 10 minutes later the preview screen no longer has the updating icon on it. I try going to live view but I can never connect.
I’ve tried the above about 6 times now without any luck by removing the camera and pressing the setup button for 15 seconds and starting the whole process again. The first camera was so easy!
Do I have a dud?