Stick up cam battery stuck

My ring stick up camera battery is stuck in it and I can’t remove, any help would be much appreciated.

Have you been able to remove it @jackdyer ? Ensure you’re pressing the quick release button on the battery and gently tug on it holding on to the device as well.

No, I tried every single possible way of pulling it out, by hand, with pliers (they just chewed the battery), wiggling the camera while pulling, and it’s still stuck.

Hey @jackdyer. Chiming in for Jennifer here! Since you are still unable to get the battery out of the device, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They should be able to help figure out the best next steps for you. :slight_smile:

I’m having the same problem. After removing the battery for charging several times, I can no longer get it out of the camera.