Stick up Cam battery charging indication

My stick up cam sits outside and works perfectly. However the app indicates that the battery is connected to a solar panel and is constantly 36% charged. Thee is no solar panel and it would be nice if it could revert to its normal charge status so I know wh en it is running low.

Can you help?

Jeremy Noble

Hi there, @jeremygnoble! Depending on which model of Stick Up Camera you have, try checking the power modes setting.

I recommend also charging the battery fully, using the micro usb, and seeing if the battery percentage will change in device health. If it does not, try resetting your Camera by holding the setup button for 20 seconds.

Once this step is complete, please reconnect your Ring device by following the steps in this help center article. Feel free to let us know how this goes! :slight_smile: