Ring Security Cameras
Stick up cam 3rd gen will not connect to existing chimes
I’ve had 3 ring cameras for years and two first gen chimes. All working fine.
Recently I’ve bought two 3rd gen stick up cameras, they have all connected fine and are working, but I can’t get them to connect to my chimes. When clicking ‘linked chimes’ I just get ‘hmm something went wrong, please try again later’
All my existing cameras are fine and connected to the chimes
Troubleshooting so far;
Rebooted new cameras
Re-added chimes
Re-booted rooter
Checked all settings
Has anyone else had this?
Is it a compatibility issue between the 3rd gen camera and the old chimes?
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15-12-2023 10:42:20
Responses (6)
I have the same issue. Newly purchsed 3rd gen stick up cam won’t connect to my 2nd gen chime. All other devices (doorbell, floodlight cams) work fine.
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18-12-2023 02:27:21
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Same here. 1st gen cam still links but 3rd gen ones do not. I think this is a new bug from recent app update (iOS) to 5.67.0 (1 week ago).
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18-12-2023 05:59:15
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I don’t know what changed today (Dec 20) but the chime is now linked to my stick up cam.
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20-12-2023 10:08:51
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Mine has also randomly started working today. Does sound like it was a bug. Thanks all for the replies.
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21-12-2023 01:50:46
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allanp
I have the same issue. Newly purchsed 3rd gen stick up cam won’t connect to my 1st gen chime. All other devices (doorbell, floodlight cams) work fine.
I cannot find anything on Ring’s FAQ’s that say they are incompatible.
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16-12-2023 11:45:16
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