Ring Security Cameras
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Stick Up Cam 2nd Gen won't install on Netgear AC1750
I have a 2nd Gen Stick Up Cam that will not complete the setup process with my Netgear AC1750 Router. It will complete the process with a different router. I currently have three 1st Gen Stick Up Cams & a Ring Alarm system attached to the Netgear, so am at a loss. I did work with tech support about 2 weeks ago who decided the camera must be defective, so they sent me a replacement (also a 2nd Gen). Same problem as the first camera. Has anyone run into a similar problem? It seems to get stuck at the "Rome wasn't built in a day" notice, then the camera starts blinking GREEN or sometimes RED. I have tried installing with both my Android phone and an iPad. Same issue. Likewise if I install to a different router (which is successful) and then change network to the Netgear (which won't complete). Thoughts?
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28-07-2020 19:47:15
Responses (1)
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After many hours of trying to resolve the issue with my Ring stickup (returning the camera, getting a new camera, updating my router bios, etc), I finally resolved the problem by replacing my Netgear router with a TP-Link router. All of my Ring devices have communicated happily since.
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24-11-2020 03:52:38
AI just bought both the modem/router and the Ring system since I just bought my house. I wish Ring would just state they aren't compatible with NetGear. Would have saved me hours of trying to find a solution. Do you have Comcast? Looking for a suggestion of a modem/router combo that works with both Ring and Comcast. Thanks.
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24-11-2020 15:03:52
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alonewon
Exact. Same. Problem. I'm a new user and am very frustrated. Tried to install doorbell with same issues. Googled the hell out of it. Did every change to modem settings, phone settings, etc I could find. Nothing works. Spent literally two hours on it. No go and I don't have access to a different modem/router during the pandemic. I'm pretty ticked-not a great way to start out as a new customer. Definitely not plug and play in any sense of the word.I wanted the doorbell primarilary but decided to get the security system in case I want monitoring later. Bummed that the only thing that doesn't work is the doorbell and now I'll have to sit on the phone and go over everything I did for how long before they figure out what's wrong? Like I have time for all of this. Grrrrrr.
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22-11-2020 16:09:10
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