Ring Security Cameras
Stick Up Battery Camera - Setting a Motion Zone - Screen Cut Off
Setting a motion zone for stick up battery camera is cutting off part of the camera view thus the area I want to put in my motion zone isn’t available. Initial screen to set up motion zone shows the complete camera view. After hitting ‘Edit Motion Zone’ a lot of the camera view isn’t available to assign a motion zone. 
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30-12-2020 12:51:23
Responses (25)
- A
Identical problem. I set up two Ring Stick Up Cam Battery cameras several weeks ago and was able to configure the motion zones without issue. After recharging the batteries this week (first time) and double checking the view and zone placement, I now get the same cropped image that prevents the motion zone being set properly. Mains-powered Ring Indoor cameras are so far unaffected. I'm not sure if this can be blamed on a firmware update as the problem only started for me a few weeks ago and I was (as far as I know) up-to-date with firmware before then – the earliest post here is from Dec 2020. I'm in the UK, btw.
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18-08-2021 11:19:50
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- V
I installed multiple Stick Up Cam 3rd Gen cameras running on Battery with Solar charging about 6 weeks ago. ALL were configured with motion zones covering the entire viewable area. Then on Sunday 8/15/21 when I went to change one of the motions zones on one camera I noticed RING had REMOVED THIS ABILITY that I had been using FOR 6 WEEKS on ALL the cameras I had configured. If the only way to get this feature back is to convert these cameras to wired with full time electric power then RING can send me FREE OF CHARGE =5= of their $40 power supplies. I'll be damned if I am going to give Ring $200 to get this feature back after spending a LOT of $$$$ on all the Ring hardware I purchased.
•2
19-08-2021 12:17:13
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- U
A fortnight ago I bought a Ring Spotlight Cam to cover the back of my house. I had no issues at all when setting up the motion zones which covered all of my garden. It worked great. Unfortunately I had to send it back due to the battery compartment door which became defective. A replacement was sent, and within 24 hours a new one arrived. Only this one cuts off nearly half my garden when setting up a motion zone! On the 'live view' the whole of my garden shows, but on the motion zone window approx 20ft of my garden is not showing. Phoned Ring CS and after approx 1 hour on the phone I was told it is designed this way, the motion zone only covers so far, as what's said in the above post from Chelsea. This did NOT happen on the exact same camera I've just sent back, which is only about 2 weeks old. Now whether the previous camera hadn't updated to the latest firmware I'll never know but I am not impressed at all. I definitely saw the replacement camera installing an update. The camera is only doing half the job I bought it for, it is NOT covering all of my property. I'm assuming this is some ploy to get people to buy more cameras, to cover areas the intended camera no longer reaches on motion zones. Totally unimpressed by this, as I'm not getting what I bought it for. Not so sure I'd ever buy another Ring camera after this. Feel like I'm getting ripped off, especially as I pay for a plan on top of the actual purchase.
•2
04-05-2022 12:14:24
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AGiven that this relatively recent change only seems to affect battery cams (my indoor cams are still fine), I'm not sure why it was made. If it's battery life, let the users decide if it's for them – don't remove it and reduce the functionality of the cameras for some opaque reason. It seems like bait and switch to me – removing features after the user has set up a camera when they were present.
•1
10-05-2022 11:35:20
- A
I have this exact same issue, though like many others (see posts at https://community.ring.com/t/stick-up-battery-camera-setting-a-motion-zone-screen-cut-off/27177/30) when I originally installed my battery stick up cam a couple of days ago I COULD create custom zones within the camera's full range of view. But after a day or two I started seeing only the cropped (approximately one-third of the image cropped off the top) view when attempting to edit zones!
•1
13-09-2022 05:41:23
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Imnovidiot
This problem is far from solved! Is the additional battery drain a result of additional detections with a larger zone or just because of the larger zone itself? I recently invested in 3 battery stickup cams, an extra battery, 3 solar panels and a Ring alarm system all of which I find are not up to the job of creating security. Tech support says I can’t get replacements or return any of these devices because they were a warehouse purchase. I bought all the camera stuff at Amazon who owns Ring! What a terrible decision this turned out to be 😩
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18-07-2021 02:38:48
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