Stick Up Battery Camera - Setting a Motion Zone - Screen Cut Off
Setting a motion zone for stick up battery camera is cutting off part of the camera view thus the area I want to put in my motion zone isn’t available. Initial screen to set up motion zone shows the complete camera view. After hitting ‘Edit Motion Zone’ a lot of the camera view isn’t available to assign a motion zone. 
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30-12-2020 12:51:23
Responses (25)
- T
 This is what full screen shows
•0
13-01-2021 12:36:30
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- M
Hi there, neighbors! Adjusting motion zones or creating multiple zones is a great way to cover the area desired. For those who are noticing a difference in field of view or viewable area for drawing zones, this is by design. As mentioned in our [Community post about Customizable Motion Zones](https://community.ring.com/t/feature-update-customizable-motion-zones-for-battery-devices/13965), motion zones can not be extended to the full area of your Live View when creating these zones. This is because the area your camera covers is slightly larger than the area your motion sensors cover. I hope this helps! :)
•0
13-01-2021 03:49:21
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LI’m having the same issue and it started for me about 3 weeks ago on iPhone XS Plus.
•3
25-02-2021 03:59:51
BThis is 100% not true. My camera was working perfectly up until 2 weeks ago. I could select the entire field of view for my motion area. Now it does not. My friend has two of the exact same cameras and both of them can select the entire field of view for motion detection. AND, why would you build a product that "the area your camera covers is slightly larger than the area your motion sensors cover."??? That is the worst excuse a company could ever give their customers because it tells us you developed a crappy product.
•3
20-03-2021 12:11:18
KMines exactly the same! Always used to have motion zones for the full view of the camera up until approx a month ago. So now the camera misses most things
•1
06-07-2021 07:21:28
CHey neighbors! I wanted to step into here to clear things up and paint the full picture for you in this situation of using the Motion Zone feature and the Stick Up Cam 3rd Gen while wired via the Plug-In Adapter, or by battery via the Quick Release Battery and/or Solar. If you have the Stick-Up Cam Plug-In (3rd Gen), this means that you are supplying constant power to the device and allowing it to operated on the wired device motion settings. This means that when wired, you will not see a crop when selecting your Motion Zones because the device will use our wired devices motion detection to capture events based off of your more in-depth settings to select from. In comparison, if you are using the Stick-Up Cam Battery/Solar(3rd Gen), this means that you are having the camera operate off of the battery power that is available to it (and recharged to the battery from the solar panel), thus having it operated on battery device motion settings. These settings differ from wired and have some limitations to help conserve battery life and how the device functions, which is why you will see this crop. You can read more about how battery devices function with Motion Zones in our Community article [here](https://community.ring.com/t/feature-update-customizable-motion-zones-for-battery-devices/13965). An important note from that article is that “Motion zones can not be extended to the full area of your Live View when creating these zones. This is because the area your camera covers is slightly larger than the area your motion sensors cover.” If you have your Stick Up Cam 3rd Gen operated via battery or solar, we recommend [changing the power mode to Wired](https://support.ring.com/hc/en-us/articles/360045463592-Changing-power-modes-on-your-Ring-Stick-Up-Cam-3rd-generation-). I hope this clears this up for you, neighbors, and if you have any additional questions or concerns, please feel free to let us know below.
•2
08-07-2021 10:44:43
VChelsea_Ring Up until this past Sunday (8/15/21) ALL my Stick Up Cam 3rd Gen cameras running on Battery with Solar charging Allowed me to configure the motion zones to the full area of the live view. It is OBVIOUS that ring rolled out an update to our cameras that TOOK AWAY this ability for the battery powered 3rd gen cameras. Ring needs to put this ability back. If you must, put a warning in the app it may impact battery life like some of the other features do.
•1
18-08-2021 12:35:56
- R
Hi, you have the stick up cam battery version. Do you know if this has a siren at all? I am looking to buy one but need to know if it has a siren or not. I would appreciate your help
•0
17-02-2021 02:41:24
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- M
I have the same problem with my spotlight cam & on a iPhone 7+. Started a couple weeks ago. I used to be able to see the full camera view to adjust the motion zone out but now it cuts off the top of the camera view once I hit edit motion zone.
•2
07-03-2021 09:48:31
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TB
Hi. When i set the motion area on my outdoor battery cam - it doesnt show the full regular image (ie full garden) so i am unable to selct approx top 1/4 of the screen image. This is in landscape. It doesnt allow me to use in portrait. Any help plse? 
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13-01-2021 12:35:36
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