Stick Up Battery Camera - Setting a Motion Zone - Screen Cut Off
Setting a motion zone for stick up battery camera is cutting off part of the camera view thus the area I want to put in my motion zone isn’t available. Initial screen to set up motion zone shows the complete camera view. After hitting ‘Edit Motion Zone’ a lot of the camera view isn’t available to assign a motion zone. 
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30-12-2020 12:51:23
Responses (25)
- T
 This is what full screen shows
•0
13-01-2021 12:36:30
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- M
Hi there, neighbors! Adjusting motion zones or creating multiple zones is a great way to cover the area desired. For those who are noticing a difference in field of view or viewable area for drawing zones, this is by design. As mentioned in our [Community post about Customizable Motion Zones](https://community.ring.com/t/feature-update-customizable-motion-zones-for-battery-devices/13965), motion zones can not be extended to the full area of your Live View when creating these zones. This is because the area your camera covers is slightly larger than the area your motion sensors cover. I hope this helps! :)
•0
13-01-2021 03:49:21
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TThat’s clearly not the case. If I plug in my camera, I can magically see the top 20% all of a sudden. Why is that? It’s because it’s a software bug with the app. You’re just ignoring the issue and pretending it doesn’t exist. Please just fix it.
•0
24-01-2021 04:41:05
TThat’s clearly not the case. If I plug in my camera, I can magically see the top 20% all of a sudden. Why is that? It’s because it’s a software bug with the app. You’re just ignoring the issue and pretending it doesn’t exist. Please just fix it.
•0
24-01-2021 04:41:05
TThat’s clearly not the case. If I plug in my camera, I can magically extend my motion zones to the very top of the camera’s view all of a sudden. It’s the same camera! I’m a software developer myself and I can see that it’s a bug. You’re just ignoring the issue and pretending it doesn’t exist. Please just fix it.
•0
24-01-2021 04:44:01
TThat’s clearly not the case. If I plug in my camera, I can magically extend my motion zones to the very top of the camera’s view all of a sudden. It’s the same camera! I’m a software developer myself and I can see that it’s a bug. You’re just ignoring the issue and pretending it doesn’t exist. Please just fix it.
•0
24-01-2021 04:44:01
DAre there any plans to resolve this, I see it's marked as SOLVED but its not really. Me and the OP would need to physically lift the camera to get the approach to our properties back into the 'motions zone'. This is pretty rubbish and then you lose visibility close to you home....
•3
17-02-2021 01:25:27
- R
Hi, you have the stick up cam battery version. Do you know if this has a siren at all? I am looking to buy one but need to know if it has a siren or not. I would appreciate your help
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17-02-2021 02:41:24
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- M
I have the same problem with my spotlight cam & on a iPhone 7+. Started a couple weeks ago. I used to be able to see the full camera view to adjust the motion zone out but now it cuts off the top of the camera view once I hit edit motion zone.
•2
07-03-2021 09:48:31
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TB
Hi. When i set the motion area on my outdoor battery cam - it doesnt show the full regular image (ie full garden) so i am unable to selct approx top 1/4 of the screen image. This is in landscape. It doesnt allow me to use in portrait. Any help plse? 
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13-01-2021 12:35:36
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