Stick Up Battery Camera - Setting a Motion Zone - Screen Cut Off

Setting a motion zone for stick up battery camera is cutting off part of the camera view thus the area I want to put in my motion zone isn’t available.

Initial screen to set up motion zone shows the complete camera view.

After hitting ‘Edit Motion Zone’ a lot of the camera view isn’t available to assign a motion zone.

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I’m having the exact same issue. Spent an hour on the phone with Ring support but they won’t believe me and won’t pass it onto the app developers.

Ring need to fix this asap. I’m missing important motion events because it won’t record motion at the top of the camera’s view.

Works fine if the camera is set up as a wired device. But then People Only mode stops working!
Bug is present on iPhone X and iPhone 7 Plus running iOS 14.2. It’s been like this ever since I bought the camera months ago.

I have the same problem on an iPhone 6S.

I have an Xperia 5 II phone. The screen has a 21:9 aspect ratio. When adjusting motion zones in the app, the camera image does not properly fit in the screen. As a result, I can only create motion zone for the lower part of the camera’s view. See the attached image. It shows how motion zone editing is cut off and how the resulting zone covers only the lower part of the view.

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Thank you for sharing this experience with us, @philtom! I will certainly pass this along to our teams here. For now, if there are no accessibility or screen ration settings on your mobile device, the zone can be push up. While it looks like the zone you’ve create covers the most crucial area for capturing motion (ground and human height), you can certainly take that zone 1 rectangle and move the entire area upwards a little bit, until you feel confident enough of the top area is covered. Next, as there are multiple zones allowed, you can either draw a zone 2 and cover any of the lower area you’d like, or adjust the zone 1 bottom dimensions to extend to the bottom of the screen. I hope this helps! :slight_smile:

I am having the same issue - how do you move the zone rectangle up into the cropped area?

I read in another post/reply that this has to do with the PIR sensor in the battery cameras vs the wired devices like Ring Pro.

I have the same problem with an iPhone 6S. It is impossible to edit the motion zone in the top 20% or so of the image because the image is cropped. I can’t scroll to the upper part of the image. Editing motion zones works fine on the Indoor Cam.

Hi.
When i set the motion area on my outdoor battery cam - it doesnt show the full regular image (ie full garden) so i am unable to selct approx top 1/4 of the screen image.

This is in landscape. It doesnt allow me to use in portrait.

Any help plse?

This is what full screen shows

Hi there, neighbors! Adjusting motion zones or creating multiple zones is a great way to cover the area desired. For those who are noticing a difference in field of view or viewable area for drawing zones, this is by design. As mentioned in our Community post about Customizable Motion Zones, motion zones can not be extended to the full area of your Live View when creating these zones. This is because the area your camera covers is slightly larger than the area your motion sensors cover. I hope this helps! :slight_smile:

Are there any plans to resolve this, I see it’s marked as SOLVED but its not really.
Me and the OP would need to physically lift the camera to get the approach to our properties back into the ‘motions zone’.
This is pretty rubbish and then you lose visibility close to you home…

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Hi, you have the stick up cam battery version. Do you know if this has a siren at all? I am looking to buy one but need to know if it has a siren or not. I would appreciate your help

I’m having the same issue and it started for me about 3 weeks ago on iPhone XS Plus.

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I have the same problem with my spotlight cam & on a iPhone 7+. Started a couple weeks ago. I used to be able to see the full camera view to adjust the motion zone out but now it cuts off the top of the camera view once I hit edit motion zone.

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This is 100% not true. My camera was working perfectly up until 2 weeks ago. I could select the entire field of view for my motion area. Now it does not. My friend has two of the exact same cameras and both of them can select the entire field of view for motion detection. AND, why would you build a product that “the area your camera covers is slightly larger than the area your motion sensors cover.”??? That is the worst excuse a company could ever give their customers because it tells us you developed a crappy product.

I understand this is old but I’m here because I’m having the same issues.

If you’d pay attention to what the person’s actually saying the issue is, then you would see that we CANT make ANY motions zones in those areas, whether it’s zone 1 or zones 2 or 3. It is NOT LETTING US USE THAT AREA AT ALL!!! We CANNOT set that area at all because it does not show on the screen to even be able to do so!
It shows on the screen that tells us about setting motion zones. It’ll show the whole area. But then when you click to actually Set the zones, that area isn’t showing!!!

I also need to set a particular area to be captured and cannot!!!

This is surely a NEW issue too. Because I was able to set the whole screen on my other stick up cam when I got it. So I just got another one thinking I’d be able to do the same, but NOPE! It is literally impossible.

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The explanations by Ring staff are pretty sorry. I bought two of these battery-powered spot light cams. I installed the first one two weeks ago. Works great and I was able to set my motion zone using the entire field of view. I installed the second camera today, and the motion zone is cut off. Perhaps we can get a legit solution to this? Would a complete reset of the camera work?

Same issues. These Ring staff and developers aren’t even addressing the issue.