Device installed but won’t run
Hi @Grborland. Try resetting your Camera by holding down the setup button for at least 20 seconds. Once that’s done, you’ll want to set it back up in the Ring App with the steps under Set Up a Device. If that doesn’t do the trick for you, please give our support team a call at one of the numbers available here. They’ll be able to take a closer look at this for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 