Ring Security Cameras
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G
Stick up battery and internet drops
So i am new and i have the latest stick up camera (battery) version.
The camera works perfect and i have no complains exept of one. The cameras dont come back online after a power cut/internet drop. i have to physically get in the battery compartment and remove it, place it back again and tada, it works. Although thats a great fix for when and if i am at home its just stupid. If the internet drops the cameras wont record and i wont be getting any notifications. Also if i am away while this happen i cant find a way to remotely reset them. i really need some help. I thought to buy a repeater and connect the cameras to that which means that if the interet is down, the cameras will stay conected in the repeater and that will come back online bringing the camera online also. This fixes the internet drops but not the power cuts. Then i thought to get a battery powered wifi repeater, but thats too much trouble for something that ring should have thought of. Is there a setting to get the camera to search for internet conection lets say every 5 minutes or something like that?
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25-02-2020 06:42:31
Responses (2)
D
I was just thing about no remote reset of the cam talked about . I got a wifii extender and need to chang the wifii network but it just prompts me to reset the camera manually and set it up again. Im I missing simthing. this is ok on easy to acess mounts but not going up ladders
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26-02-2020 04:08:03
G
Hi, after a quick research i found nothing about the subject. Noone is reporting it and it feels like it slip though the cracks in the development team. I did much testing and it seems that the stick up battery cameras DO NOT RECONNECT to the wifi if they loose the connection with the hub, maybe if that disconnection is for couple of seconds it will be ok but if your router switch of (restart) for some reason or your power cuts off and the router starts again the only solution is to remove the battery and put it back again. The camera remains dead. I trial that and the camera remained dead for 24h before i did that and started to operate normal. When i mean dead i mean completely. It doesn’t react to movement triggers or doesn't record anything. Your signal or connection doesn't play a role as the camera in question was by the router ( virgin 300mb/s connection). I confirmed that with Ring UK via phone and they said in the event of a power cut, only the wired version comes back online by itself (probably due to the restart action induced by the power cut). I have already thought the idea of an intermediate repeater but the only way that bypass the power cut issue is the battery operated ones. That definitely was not in the box or reviews when I bought it. If anyone has any other workaround please advice.
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26-02-2020 09:08:25
C
Hi there, neighbors! In most cases, your Ring devices should automatically reconnection from a loss of network connection, once the network becomes available again. Depending on many factors such as distance and number of devices connected to your wifi network, there can be times when your Ring device does not automatically reconnect. Follow the steps in this [Help Center article](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) to reconnect your Ring device.
In order to reconnect your Ring devices, the setup button does need to be pushed. For any neighbors with frequent network loss, it is important to have dependable network and signal for your Ring devices, in which your signal can be checked in your Ring app. Check out your [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) in the Ring app Device Health section to ensure there is not any interference. I hope this helps! :)
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23-09-2021 10:51:48
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Marley_Ring
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26-02-2020 03:50:11
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