Responses (1)

• T

  Tom_Ring

  Hi @user29822. Once logged into the Ring app, you should remain logged in. What type of phone do you have and what version of the Ring app is installed? Make sure that you are using the most current version of the Ring app and that all permissions are enabled and allowed.

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  12-12-2022 04:43:07

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  Reply

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  user65546

  Hello. The Ring app is logging me out too every now and then. I think I read every 30 days when not used. This comes with two disadvantages: 1. When someone is at the door it takes quite a while to get back into the app. The people are usually gone by then. 2. (Even worse) I don't get notifications that the battery ran out of power and I'm missing people at the door. This is basically making the product useless. Could the Ring app stop logging out users? Or at least have a notification that we will be logged out the next day? With kind regards, Andreas Buchholz

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  07-11-2023 11:09:40

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  Caitlyn_Ring

  Hi @user65546. If you log into the Ring app, and then do not access the Ring app again for more than 30 days, you'll be automatically signed out for security purposes. If you access the Ring app on a regular basis, you won't be signed out and will still receive notifications.

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  07-11-2023 05:57:01

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  user69806

  My account is being logged out every day. What can I do?

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  05-12-2023 12:11:03