Ring Security Cameras
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U
Starlink - Ring 2nd Generation Cameras
wifi
troubleshooting
We have just changed ISP to Starlink.
It seems my 2nd Generation Video doorbell works on the network however, none of the 2nd generation cameras are able to connect. The video doorbell was purchased within the last 3 months.
Has anyone else had this issue?
The cameras can see the WIFI, but just fail to connect. In typical fashion it doesn't give you any error code, it just says "it failed".
The settings on the Starlink are minimal and have tried splitting WIFI to 2.4 and 5 and also changed DNS but still no luck.
Ring have told me they have no idea and it must be starlink.
Any help would be appreciated.
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25-10-2023 07:28:44
Responses (3)
U
The doorbell works seamlessly and I have tried setting up the camera just next to the doorbell to see if distance was an error and it still doesn't connect.
I have 5 cameras and they all fail in the same manner.
Weirdly the doorbell is ammune.
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25-10-2023 09:48:37
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C
Ensure your Ring app is fully updated to the latest version available, and make sure your Ring devices are within range of your router. If you’re running into issues during the setup process in the Ring app, then try the various troubleshooting steps listed here. Check that the ports and protocols used by Ring devices are open on your router, and change the wifi channels if needed. Should none of these troubleshooting options work, please reach out to our support team for further assistance.
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13-04-2024 12:27:13
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bemak187
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25-10-2023 09:45:20
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