Spotlight Security Cam with two batteriesc

Everytime I have to change the batteries and I replace the drained ones with two fully charged batteries, only one shows as charged and working. The other shows as greyed out (the one on the left side icon). I have tried various fully charged batteries and the same thing happens. So even though I have two fully charged batteries, only one is used. When the one that shows is drained the camera goes dead. Any ideas?

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Hi @fdehmel. Make sure that both batteries are fully charged and clicked into place completely in the battery hatch. When clicking the batteries into place, you should see a solid red LED light inside the battery hatch to indicate that the battery is connected. I’d suggest checking that first, then performing a reboot in the Ring app to see if that resolves this issue. If it doesn’t, please follow up with our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.