Ring Security Cameras
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U
Spotlight Pro not charging with solar
solar-panel
solar-security-cameras
cs-support
wireless-security-cameras
I have a spotlight pro connected to a 4 watt solar panel, but I can't get it to reliably charge the battery.
From the Ring app, under device health, it shows that solar is detected. Because it's USB-C I've tried connecting a USB power meter, and it will show it's charging at around 3W or so, but in less than 30 seconds it drops down to 0W.
In order to get it to charge, I have to take the battery out, and put it back in and then it will charge for the rest of the day. The next day though, it will go back to the same behavior of not charging until I pull the battery out and re-seat it. I've tried different batteries, and switching from position 1 or position 2, but it doesn't make a difference.
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08-08-2023 05:15:53
Responses (8)
U
I'm going to do some more testing, but in the troubleshooting link the first question stands out to me:
#### Will a Ring solar panel keep my device fully charged at 100% battery level?
The battery level of the device will vary based on the amount of direct sunlight the solar panel receives. Even with exposure to maximum sunlight, the battery level will not exceed a threshold of around 80%—this is to extend the lifetime of the battery.
When I started testing, I think that battery has always been above 80%, this might explain why it's not charging. I'm sitting at 83% currently, so I'll have to wait and see if it seems to maintain that level or not.
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14-08-2023 03:02:53
C
Hi neighbors. The [Ring Solar Panel](https://ring.com/products/solar-panel-usb-c) works by providing a trickle charge to the battery in your Spotlight Cam. This will not be as quick as manually charging the battery, and the Solar Panel needs at least 4 hours of direct sunlight per day to sufficiently charge the battery. Keep in mind that different variables will affect how efficiently the Solar Panel can trickle charge the Camera's battery, such as how much activity the Camera records.
We have some troubleshooting steps for the Ring Solar Panel [here](https://support.ring.com/hc/en-us/articles/10264201238292-Solar-Panel-2nd-Generation-Small-Solar-Panel-Troubleshooting), which I'd recommend trying if you're experiencing issues. Please also note that if you're using a third-party Solar Panel, we can't guarantee how effective it will be, or if it will work properly. If you need further assistance with your Solar Panel or Spotlight Cam, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch by sending a private message @Ring on Facebook or Twitter.
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11-08-2023 09:43:06
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U
I've let the battery run down to 24% for the last week, and it hasn't charged at all. I know I'm getting enough sun, I'm confident it's in the temperature window to charge the battery, and the fact that I can see the USB cable sitting at 5V but 0.00A of current, tells me the solar panel is working fine, but it's the camera that's not accepting the charge.
Hopefully this can be fixed with a firmware update on the camera, but I don't know how this ever passed QA testing.
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21-08-2023 10:55:05
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J
Hi @user54077. If you have tried the steps mentioned in the solution and are still having the same concern, give our support team a call for further assistance.
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23-08-2023 07:15:14
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U
What is the protocol for using the Barrel to USB C adapters for 1st Gen Solar Panels with the new Floodlight Pro (2023 release)? I have two batteries installed, Ring Solar Panel and Ring USB Adapter... The App says I am connected to the solar panel, but the main screen says the unit has "Stopped Receiving Power".
Should I not have set this up to be a wired connection in the app when prompted (after connecting the Solar Panel)?
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23-08-2023 11:44:21
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10-08-2023 12:35:41
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