Hi @user69266. Those were excellent troubleshooting steps to try for your concern. I would also recommend factory-resetting your Camera by pressing and holding the setup button for 20–25 seconds. Then reconnect it to your WiFi. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.