Spotlight Offline nothing works


I have 1 floodlight and 2 spotlight cameras all wired.

A couple weeks ago one spotlight camera went offline and I’ve tried everything to get it back online.

Now the second spotlight camera has gone offline as I attempt to get the other back online.

Finally the app will not provide an updated video feed of the remaining camera although it’s still online.

I’ve attempted reconnection dozens of times. WIFI is on and strong. Power to the units is on. Fuse box has been checked and nothing off. Power was reset and still nothing. Router is operating as normal. The cameras will not connect to the WiFi

Press top button, no flashing lights. Holding for 20-30 seconds. Nothing. Hard reset. Nothing. Scanning the code. Nothing. What am I missing?

They are two expensive useless bricks at the moment and I spent 3 hours on hold to Ring support and still no answer.

Neither responds to anything. They both display red lights at the very top

Does anyone have any idea

Thanks ??

Hi @MattyB75. Thanks for letting us know what steps you’ve tried so far and how those have worked. Since you have run through most of the basic troubleshooting steps already to no avail, it would be best to follow up with our support team directly. They’ll be able to pull up your account and offer more advanced troubleshooting support to help get your devices up and running. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. In addition, the holiday season can increase call volume and result in a longer wait time as well. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back here on what solution our support team recommends.