Ring Security Cameras
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Caitlyn_Ring
Hi @user41727. First, try rebooting your Floodlight Cam using the reboot option on the Device Health page. You can find the steps to complete a reboot [here](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-) as well. I'd then recommend reviewing your [light settings](https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam) for the Floodlight Cam, as the motion detection is controlled separately from the motion detection for the camera. If these steps don't help, you can follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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10-04-2023 06:29:38
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