Sorry for the long post, but I"m at wit’s end and could use some help.
My battery spotlight camera stopped communicating when the batteries. got low The health check said it was still connected, but it wasn’t transmitting any updates. I recharged the batteries and restarted, but the app still showed low batteries and wasn’t updating. So I tried the following:
Pulled the batteies and restarted. Red light inside showed the batteries are charged, but no connection
Walked through connection set-up again by pressing button on top, etc. got the purple/white light saying it couldn’t connect to my wifi network (network is fine)
Brought it inside next to the route, just in case. Still can’t connect. Made sure phone cellular was turned off (per help files), rebooted my phone/app, etc.
Removed the camera from the app, did a factory reset of the camera thinking I would just start over. After connecting to the “ring network” on my phone, app would not find any Wifi network (even as I was sitting next to it).
Tried deleting and re-installing the app. Reset my router, etc. Still, the camera won’t connect to my network even if I “forget” it an re-enter the password.
I am 5 minutes from throwing this into the dumpster. Sitting on my desk it detects motion and turns on the floodlight, but I can’t get it connected to my app. It’s like it’s not seeing any wifi networks, which might explain why it could not reconnect. What’s even worse is that I can’t get help from Ring/Amazon. They send me to useless instructions and I can’t talk to anyone.
Any other suggestions before I run over this repeatedly with my car?