What would cause both my Spotlight cams to go offline when nothing else in my house has? I have a Google cam that has maintained the connection. My internet speeds are adequate. There are no power issues. One is connected via Chime Pro. The other is direct to the router. The one that goes direct to the router came back online 30 minutes later but the one connected to the Chime Pro is still offline. The Chime Pro shows connected. Does Ring take devices offline without notification?
Hi @Deeaski. The most common cause for a Ring device to disconnect from the wifi is a weak or unstable signal. Checking the internet speed was a good troubleshooting step, as it rules out insufficient speeds. First, let’s get both Cameras reconnected to wifi so we can check the signal strength.
Once the Cameras are reconnected to wifi, check the signal strength on the Device Health page for each Camera. What is the number shown for the RSSI? This will give us an indication of how strong the wifi signal is. If the signal strength looks good as well, check that the ports and protocols used by Ring devices are open on your router.
If this connectivity issue persists after checking the above, I’d recommend following up with our support team to take a closer look at this and explore more advanced network settings. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
Thank you for your response but as I mentioned internet speed was adequate and nothing has changed. I also mentioned that my other camera (non Ring brand) as well as my thermostat both worked fine. Only the 2 Ring cameras went offline for no apparent reason at the same time. They both came back about an hour later. Their RSI is more than adequate and is the same as before the went offline. My question is what would cause only my Ring devices to go offline?
@Deeaski Given that the Ring Community is a public forum, we can assist with general troubleshooting tips and tricks. I can’t speculate as to what specifically might have caused your Ring Cameras to disconnect at that moment, as I don’t have any device information I can reference. Our support team can take a closer look since you have already checked the signal strength and network settings.