Responses (5)

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melissak

I am having the exact same issue. Has been happening for the last 2-3 weeks. Very annoying. My wifi signal is also showing as weak, but my front door bell has had no issues...

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28-08-2020 20:26:07

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U

Ugadawg1507

Has anyone tried what they suggest? Mine has been doing it for awhile now and I have even added a range extender which is no more than 10 ft from my cameras and maybe 3ft from my doorbell

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06-11-2020 20:35:25

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melissak

I had tried the suggestion but it didn't help me. I'm convinced its just because I have a crappy signal back there. I haven't been having issues lately but it still does it now and then.

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06-11-2020 20:50:21

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Ugadawg1507

Ok thank you. We have better internet out our house now than we did at our previous house, but our cameras never went out at the old house.

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06-11-2020 21:00:20

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joeyboro10

This problem has persisted for me over the last few months. If I reset the device it works for a few hours or a few days if I'm lucky. Then it goes back to black recordings. Is there anything else I can do? It's honestly quite ridiculous that I am paying to save black recordings. Upload/Download speeds and Device Health have no indications of any issues.

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07-01-2021 12:55:49

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Caitlyn_Ring
Hi neighbors! If the previous solutions suggested by Marley are not helpful in resolving this black recording concern for you, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a deeper look into this for you and offer more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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07-01-2021 17:17:27
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C
Claycoz
the camera is defective ..they will replace it and send you a new one
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04-04-2021 14:05:14
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P

Pokerluvr

I have reset everything I have new router and my spotlight with solar is black on live mode it records normal but can’t see live ?? Also I have the ring wifi extender and the at& t extender and they are in the same place they always were when this was working normal

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21-04-2021 04:44:02

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Tom_Ring

Hi @Pokerluvr. We have this Help Center article [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router) for troubleshooting issues that can cause black video. If you've tried these steps to no avail, try reaching out to our support team to look into this for you.[quote="Caitlyn_Ring, post:8, topic:12415"]please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). They can take a deeper look into this for you and offer more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here ](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :slight_smile:[/quote]

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22-04-2021 23:35:13

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SabrinaSN
Hello all. I had the same issue and came here looking for a solution. In another thread I read about this topic, someone said they uninstalled and reinstalled the camera and it fixed it so I tried it and it worked.No more black vidoes. It's a simple fix for the problem however Ring apparently doest know what the problem is and suggests its a network issue.
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13-09-2022 16:02:38
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