Ring Security Cameras

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Spotlight Camera Pro Blurry Video
troubleshooting
cs-support
wireless-security-cameras

I have 10 Ring camera devices on my property. I recently added 2 Spotlight Cam Pro cameras powered by solar panels. Both have the same blurry video issue. The first 5 seconds of video captured after a motion event trigger are blurry, the rest of the video is fine. If I capture a video using "Live View" there are no issues with blurred video. I contacted Ring "support". That process in itself is enough to ensure I stop doing business with Ring. All the "support" person could do was read a script and tell me to check my Wifi. If the issue was Wifi, more than the first 5 seconds of motion captured videos would be affected. None of my other cameras have any problems. This seems to be a problem with Spotlight Cam Pro devices. Does anyone have an idea how to resolve the problem?

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19-07-2023 05:37:37

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