Ring Security Cameras
Spotlight camera power issues not getting help
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23-09-2023 05:10:28
Responses (4)
Still no joy I eventually got the camera working purchased yet another really expensive official power supply plugged it in an it works straight away, plugged in the original power supply and it working as normal so I don’t see what the issue was. It’s just gone down again this week so I have to climb up and repeat the process again seems like this is going to be a regular occurrence and frustration
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06-01-2024 10:38:32
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Hi @B4nd1t. You should be able to have the Spotlight Cam Pro Battery in wired mode as long as the plug-in adapter is properly connected. Make sure you have a charged battery inserted into the Spotlight Cam as a backup power source as well. We don’t have access to any account or device information here on the Community, so our troubleshooting ability is limited to general steps. Since this appears to be a persistent issue, it would be best to get in touch with our support team to review things on the back end.
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08-01-2024 07:10:31
Guessing these are default responses not getting any actual explanation to what’s happening, the current official ring power supply works fine in all the other cameras. I had to buy another one as a spare and test and plug that in on a temp basis then the new one stops working I think it’s an issue with the camera but ring won’t accept that, support would rather me climb ladders outside and then go and climb into the attic to take pictures. I have worked in IT for nearly 2 decades so understand technology and how to troubleshoot and any support if any just repeat the same thing over and over. I spent a fortune on this kit and subscription service thinking the support would be good not a happy customer at all. Really considering throwing it all in the bin and buying a different manufacturer setup.
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15-01-2024 09:15:56
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The spotlight camera is a piece off junk!
I also having issues with this camera (service engineer here), i hade mine to a solar panel, did not recharge the battery’s unless i pulled them out and put them back in. Tried to get a usb character straight to the camera , that worked for two weeks then issue came back.
Battery’s are fine (have a doorbell aswell so tried then there).
Have read that more are having this issues.
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11-02-2024 09:32:23
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Justin_Ring
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25-09-2023 11:48:49
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