Spotlight Camera Plus (Battery) Light Not Working

One of the LED light panels stopped working on my Spotlight Camera Plus (battery). Currently, only the light panel on the left side turns on, but it doesn’t look as bright like it’s going to fizzle out as well. After trying to troubleshoot the issue (restarting the device, removing/reinserting the batteries, etc) and unsuccessfully reaching out to Ring support, I can’t resolve this issue. Is this a known issue and if so could my device be replaced?

Hi @emmbee. This certainly should not be happening. I suggest reaching out to our support team to resolve this concern. If you’ve already called, you can contact us on Facebook by sending us a private message @Ring. They will let you know if you specific device qualifies for a replacement. Thank you!