Hello,
Just completed installation of the wired spotlight camera. Solid connection, see it in the app, video works as well as the light. However, when I try to activate the siren in the app, I hear nothing. The app indicates that the siren is sounding and gives me a 30 second countdown, but the camera isn’t making any noise. Also, when I turn on the microphone in the app, no audio comes out of the camera.
Am I missing a setting or is this a defective camera?
Hi @CaptainPicard! This should not be happening. Please try removing and reinstalling the Ring app on your mobile device and ensure to accept all permissions. I recommend also unplugging and plugging back in the Spotlight Cam. Feel free to let us know how this goes! 
Hi Marley,
Thanks for getting back to me. This is happening with the app on all phones in the house; I tried uninstalling and reinstalling with no effect. Also tried unplugging the camera itself, still didn’t fix the issue.
Any advice on next steps would be appreciated!
Hey @CaptainPicard. Chiming in for Marley! Since you are still not seeing any audio or sound from the siren after those steps you have taken, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I had the same issue when I first installed my spotlight camera, after setup I had no siren & no audio (both ways). I first tried recycling the power to it, but this didn’t resolve it, I then tired doing a reset by pressing and holding the button on top of the camera for 20 seconds and this resolved the issue I had the siren & audio working ok, but this only lasted until today (2 days) and we’ve lost them again. The camera still seems to work ok recording video and the light works as expected without the sound and siren function. Is there a software/setting fix for this at all or is it simply a hardware fault?
No, there’s no single setting that could account for two-way audio and the siren not functioning. It’s not a matter of a mute setting (at least in my case) causing an audio problem, because I’ve toggled it off/on repeatedly and on multiple instances of the app on different phones. In my case, I am able to hear audio from the camera, but audio coming out of the camera isn’t working - either talking through the camera via the app, or the siren noise. Besides, when I try to activate the siren in the app, the app indicates it’s souding and gives me the 30 second countdown, and the motion sensor on the bottom of the camera glows red as if the alarm should be sounding.
Assuming the camera isn’t having a firmware issue (it’s supposed to update automatically, right?), the problem seems to be a hardware fault.
I am having the same issue with a new spotlight camera. I can hear outside, but no sound comes from me speaking into my phone/app and siren makes no sound, although in both cases I hear their echoes in the app. I have performed a hard reset of the camera with no joy, and the problem occurs regardless of which device (there are three) has the RING app on it trying to control this.
Is this possibly in any way tied to enabling of motion alerts? I would hope it would work in live view no matter what.
Newly installed. Camera linked into app but no audio or siren. This is my 3rd ring product. Thought I’d love Ring but they fail too much.
Did anyone manage to resolve this?
We have same issue 
This is a long shot, but have you checked the RSSI value (indicates signal strength, not speed) by looking at Settings/Device Heath? The lower the number, the stronger the signal. For instance, -30 is better than -80. A high number can cause delays in things occurring.
I brought three of these spot cams for inside. 2 work great a third, no voice, siren. I have done resets and nothing. Guess I will call in for replacement, always something and no answers. And Rssi is -30.
It looks like this is a common issue with Spotlight cam. I have the same issue after almost a year of using. Ring will replace my unit but i hope i wont have the same issue again.
Hello , I’m having the same problem here except I also have no video , just installed today worked for about 30 mins tried the siren worked once , now no audio or siren or video but the lights switch on from the app but no motion sensing , changed the WiFi to ring pro still not working , reset the router switched wired cam spotlight on and off still not working , in the app it’s showing as operating but it’s not ? What can I do here had a ring doorbell for a few years now with no issues
Hi neighbors! I recommend checking your RSSI value and ensuring the connection your device has is stable and solid. In addition, you can try reconnecting your Ring device to see if the reconnection helps establish an audio connection. Lastly, ensure you do not have audio recording disabling in your Privacy Settings under the Device Settings for the device itself.
If you’ve tried this to no avail, I would recommend you reach out to our support team to have them take a closer look. You can give our support team a call at one of the numbers available here. If you are outside of the US, please go here to see how to contact support.
Was there ever a solution posted for this issue? I’ve tried everything listed in this post and nothing seemed to resolve the issue.
Where you ever able to resolve this issue?
Hi @user22987. If the troubleshooting suggestions in this thread did not resolve your concern, please follow up with our support team. They may need to take a deeper look and determine if a replacement under the warranty is needed.