Responses (6)

N

Nickmads

I have the same problem. Who knows if there’s a fix??

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22-03-2020 18:04:57

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C

c4n

Hope support posts a fix soon. The same thing has happened to my Spotlight Cam.

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23-03-2020 00:00:35

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JleighZ

As far as I can see, there is not fix. It seems common that the Ring cameras last 1 year or less. Or just enough over 1 year so no warranty. I have had this happen with two Ring cameras now! Awful!

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01-04-2020 00:52:08

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steffj
Having this exact problem today. My Ring spotloght cam is less than two years old, and has worked without issue UNTIL today. Fresh battery in both slots and it will not respond at all. Looking for a response soon. Thanks @[aingalls12](https://community.ring.com/t5/user/viewprofilepage/user-id/40169)
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23-03-2020 02:45:18
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A

aingalls12

Update:I tried using the Ring community support chat feature and was told someone would be with me shortly.....After waiting 45 mintutes I had to move along. This is probably not a high priority for them since the warranty is expired and they already have my money. I'll try calling the 800 number tomorrow and post any relevant updates.

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23-03-2020 05:55:43

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A

aingalls12

Glad to hear that Ring seems to be doing the right thing and replacing the cameras accross the board. For what it's worth, 3/20 is probably the same date that my issue started as well. Although 3/21 was the date I attempted to switch out the battery, I had actually received an email alert of a low battery a couple of days before. Before I changed it out on 3/21, the app still showed about 3% battery life, but the feed was not connecting. For me, 3% battery life wouldn't typically last more than a day. I think the camera was already doomed to plasitic brick status at that point due to some type of firmware/software error. Here's hoping we aren't back in the same boat in the near future; cheers.

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31-03-2020 03:21:10

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Ktja424

Same exact situation here! However, my spotlight cam is only 3 months old! All of my other cams work perfectly. I will be calling in tomorrow to figure out how to fix this problem.

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31-03-2020 05:17:14

D

dale2406

I have the same issue with two (I have 5 total) at the same time.... the batteries are fine and are working in other cams. I tried to find a way to contact "support" but cant find anything.... these are too expensive to fail so soon and with no support.... I'm disappointed to say the least... I was going to add Floodlight cams but will be looking at alternatives now.... does anyone have a suggestion to cocntact this company?

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19-04-2020 13:52:17

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hitharder

Same happened to me this past week. I will call support and see how it goes.

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21-04-2020 06:10:11

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Keatron

Same for me. Called the number and they are shipping mine out. BTW I have two of these cameras and they both did the same thing.

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03-06-2020 02:36:56

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houmancnd

Mine has imilar proble,m, since 20 feb. i did not charge it now iused new fully chargded battery and it does not turn on !I will call them

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31-03-2020 23:00:42

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J

JleighZ

Exact problem happened to me on March 20th! This is ridiculous! Mine is just over a year old and DEAD. Terrible for a $200 camera. And they want to blame it on my fully charged batteries?!?! NOT HAPPY

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01-04-2020 00:51:08

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Jennymbf
I’m having the same issue. This has been a headache all day long. I’ve had my spotlight cam LESS than a year. Also I’ve noticed that for weeks now, the “globe” at the bottom has been full of water. I attempted to get a silicone cover for it but that turned out to be a crap product. I’m not able to purchase another battery for my camera. But the battery I do have is fully charged.I understand that nothing is “water proof” but it just seems really stupid to manufacture a piece of technology that is meant to be outside, and yet I can’t get water out of the alert light globe thing on the bottom. Very very frustrating.
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28-11-2022 02:17:52
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