Ring Security Cameras
Spotlight camera no longer powers on
Hi, I've had my spotlight camera for a little over a year and use the battery powered version. I went to change the battery yesterday, but the device will not recognize a fresh battery in either slot and will not power on. I've tried using three separate batteries, which were all at full power. I've tried using the app as well as resetting using the button on top, but when the device wont even power up these steps will obviously not work. Any suggestions or am I just out of luck with this device?
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22-03-2020 05:27:54
Responses (6)
- C
Hope support posts a fix soon. The same thing has happened to my Spotlight Cam.
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23-03-2020 12:00:35
- S
Having this exact problem today. My Ring spotloght cam is less than two years old, and has worked without issue UNTIL today. Fresh battery in both slots and it will not respond at all. Looking for a response soon. Thanks @[aingalls12](https://community.ring.com/t5/user/viewprofilepage/user-id/40169)
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23-03-2020 02:45:18
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- A
Update: I tried using the Ring community support chat feature and was told someone would be with me shortly.....After waiting 45 mintutes I had to move along. This is probably not a high priority for them since the warranty is expired and they already have my money. I'll try calling the 800 number tomorrow and post any relevant updates.
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23-03-2020 05:55:43
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AWhile I’m sorry to hear several people are having the same problem; it’s comforting to know that it’s not something Ive done wrong in terms of setup or configuration. I’ve had a couple of calls and email correspondence with Ring representatives; but haven’t yet been able to connect with them for a troubleshooting session. They were supposed to call me back last night after a shift change, but it seems to have fallen through the cracks. I’ll be starting over tonight after work; hopefully the same technician will be available so I don’t need to rehash it all.
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24-03-2020 08:02:12
SStill following this exact same issue. Troubleshot the same way as well. Hoping a solution is developed at some point. Thanks!
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25-03-2020 01:43:24
AUPDATE: I was able to speak to RIng support today via US telephone number 800-656-1918. The wait time was under 5 mintues at around 12PST. I spent about 20 mins on the line with them and **the TL;DR version is that they are going to replace my spotlight camera free of (extra) charge.** For those interested, here is how the process went: 1. Company rep verified, via two factor, that I was actually the account holder. I needed to have my account email accessible while on the phone with them. 2. A detailed verbal account of the issue from me, and what I had done to troubleshoot. 3. A short attempt to troubleshoot remotely, on their end, which required me to have the malfunctioning camera handy. We essentially went over the same steps as described elsewhere in this post. They did ask if I had previously tried two batteries at the same time and each battery slot individually (which I had). 4. A shot period of time on hold while the company rep attempted to do some research. I had mentioned that I had posted on this forum and there were at least a few people experiencing the exact same problem. I wouldn't be surprised if they checked the forum to verify; I presume there was a conversation with a manager at some point, in order to authorize the replacement. 5. The company rep came back on the line and confirmed Ring would replace my camera since I had the "extended warranty". As an aside, I don't recall getting an extended warranty; unless that is included in the yearly subscription which allows for monitoring of multiple devices. 6. Email instructions were sent, while I was still on the line, to explain the return process. A new unit is being expedited and I was told the return of the old hardware needs to be done before 30 days or I will be charged the full amount. Overall, the RIng rep was friendly and helpful; even though the chat and email attempts to reach them were not as successful. I would reccomend calling as the best method. I hope this is useful to some of you and you're able to get the hardware replaced as well. Cheers
•6
25-03-2020 07:43:44
GI am having the same issue that began on 3/20 and have also tried all the recommended fixes. Battery is fully charged but not recognized by the spotlight cam which will not power up as a result. Mine is less than 5 months old. Needless to say, this makes me very skeptical of the quality of Ring products.
•2
30-03-2020 06:41:17
SFollowed your support process to intiate a new spotlight camera as well. Because I mentioned I'd logged this issue on the CS page and followed many of your steps, they (Ring) just cut to the chase. Ok, sounds like you have a defective camera and we'll send you a new one. Please return the defective camera within 30 days! Thanks for being the digital martyr for this one. All the best
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30-03-2020 07:42:56
- H
Mine has imilar proble,m, since 20 feb. i did not charge it now iused new fully chargded battery and it does not turn on ! I will call them
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31-03-2020 11:00:42
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- J
I’m having the same issue. This has been a headache all day long. I’ve had my spotlight cam LESS than a year. Also I’ve noticed that for weeks now, the “globe” at the bottom has been full of water. I attempted to get a silicone cover for it but that turned out to be a crap product. I’m not able to purchase another battery for my camera. But the battery I do have is fully charged. I understand that nothing is “water proof” but it just seems really stupid to manufacture a piece of technology that is meant to be outside, and yet I can’t get water out of the alert light globe thing on the bottom. Very very frustrating.
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28-11-2022 02:17:52
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Nickmads
I have the same problem. Who knows if there’s a fix??
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22-03-2020 06:04:57
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