Ring Security Cameras
Spotlight camera doesn't recognize the battery
My spotlight camera won't recognize that the battery is inserted. Under device health it will say, require battery. The battery is in the right way and fully charged. Camera works ( picture not in full color) but I can't tell what battery life is left. Help!! I have taken the battery out and re-inserted it multiple times, but nothing. Had this camera less than a month now. Anyone else had this problem before?
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26-10-2019 09:41:07
Responses (13)
- S
I'm having the same problem. I have one unit that works witht he same charged battery but the other same unit doesn't work, so I'm wondering if it's the unit rather than the battery? I purchased another battery but the issue continues in both battery slots. Do you know if there is a guarantee with Ring or a quick fix for this problem?
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24-06-2020 05:24:01
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- D
I had this issue with mine as well. I had to take the battery out and shove it up there again. This time I really heard it click! Came back in and gave it a couple minutes and then it showed up.
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24-06-2020 07:50:33
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- E
Hello, I experienced the same issue. When I recharged my 2 batteries for our home spotlight camera and replaced them in the device, the start up light at the bottom did not light up. I cleaned the inside of device with an air can, dry cloth and cleaned the batteries but this also did not work. I went onto my account to remove the device and to reinstall it, but that also was unsucessful. I tried every suggested troubleshoot but did not have luck. I did call ring and learned that I had the protection plan that covers a repalcement. So I recommend you check if you have this same warranty.
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19-10-2020 09:20:38
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- F
Similar problem where one interface shows it sees two batteries and another that says I need to add a battery. 
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31-12-2020 12:23:54
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Timavila
My spotlight camera does not recognize full batteries and won't turn on. I have tried to delete the device and add it again and have done a hard reset...still nothing. Feeling frustrated.
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01-06-2020 09:54:17
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