Spotlight Camera Battery Operated, unable to activate

I have 2 spotlight cameras that all of a sudden both are unable to activate. Good wifi signal, shows cameras are online. Tried multiple times to activate, but it just keeps spinning and finally says having trouble connecting to the camera. Tried chatting online with no resolution. Tried calling and the person online could not hardly speak english, and only wanted to replace the cameras, but only one at a time. Any suggestions?

Hi. I’m currently having the same issue. What did you do to resolve this

I have to push the top to get it to blink again so it would sync