Ring Security Cameras
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Spotlight Camera battery, no live view
Same issue with my Spotlight Cam battery, live view just stopped working out of the blue, having been pretty solid or a couple of years and I can't figure out why... battery levels are good signal is strong at the camera etc. I've reset my router, IP address has been reserved/unreserved no difference, reset the camera, re-setup WiFi the works - nothing fixed it (all my other Ring cameras work fine (POE stickup and doorbell 2 to chime pro) motion detection still works without issue though, just live view that isn't...Rapid Ring makes no difference, nor does turning off advance motion detection. Same behaviour displayed on my Galaxy S9 as on my wife's iPhone.My spotlight is connected to and Orbi Rbk50 router with an rssi of circa 54 or 'good' - camera gets about 20mb down and 8mb up at the location.No idea what's going on, but suspect it's to do with a firmware update on the camera...
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11-02-2021 23:41:25
Responses (2)
- S
I got a replacement for my Spotlight Cam from Ring re. this live view issue, but low and behold, I am suffering the exact same issue with the new cam. Same story, good speed at camera, good rssi (41) etc, etc. So I still have the same issues, and, like others have mentioned, this only started happe
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22-02-2021 19:58:13
- S
Interestingly, Live View does not work on my Android phone or my wife's iPhone. However, it does work on the Windows Ring app on my Win 10 PC - so hopefully that gives you something to work with.
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22-02-2021 22:00:25
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Caitlyn_Ring
Hi @shinedown78. Thanks for sharing details on what you've tried so far and what results you've gotten. Since you've gone through all of the basic troubleshooting I would have recommended, it would be best for you to touch base with our support team regarding this. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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12-02-2021 19:35:16
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