Spotlight Cam with Solar Panel and backup battery

Hi Ring Community!

I purchased the Spotlight Cam with a solar panel and an additional back up battery. I’ve noticed that the solar panel does not charge the back up battery even when the main battery is at 100%. Thus, the back up battery would drain and I would need to charge it manually via micro USB.

Is there a way for the solar panel to charge both back up and main batteries on the spotlight cam?

Thanks

Hi @dixie13. I checked with my team on this concern to verify if the Solar Panel should charge both the main battery and the additional battery on the Spotlight Cam. They let me know that the answer to this question is yes, and that if your Solar Panel doesn’t appear to be providing a trickle charge to the additional battery, you should reach out to our support team so they can take a closer look for you. Our support team can be reached at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: