Responses (9)

• C

  Chillymac

  Hi my wired spotlight cam will not go into live mode. I have three other cam with no issues

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  06-09-2021 06:34:31

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• B

  Bowie

  I have the similar situation here. I have 10 cameras and they all work fine until yesterday the dashboard of ring app keeping tell me that my Floodlight Camera is offline. I can't go live with it. However, it can be triggered by motion because I can still receive the rich notification when someone go pass before it. If it is triggered, the dashboard will report the camera is back online for just about 1-2 mins and then it will shows that the cam is offline again! But I can still see the video clips on the timeline. So I am pretty sure the camera's wifi and Internet is ok because 1. I can receive the notification and 2. it still uploads the videos to ring server. The thing is the ring app dashboard keeps telling me the camera goes offline and I can't go live!

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  06-09-2021 09:16:12

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  S

  Sarahhjaneyy

  Yep, same issue: https://community.ring.com/t/multiple-devices-not-connecting-no-live-view/79371?u=sarahhjaneyy

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  07-09-2021 02:16:27

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  Caitlyn_Ring

  Hi neighbors! Thank you for calling this concern out. We’re sorry to hear that you’re experiencing difficulties with your Ring devices reporting as offline. I looked into this matter and rest assured that the appropriate team is investigating and working to resolve this as soon as possible. You can always reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) as well for any additional questions or concerns. Thank you for your patience as our team works on this! :slight_smile:

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  08-09-2021 09:18:10

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  E

  elioty

  Has there been any resolution on this issue? It just started happening to one of my 7 cameras as well.

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  09-09-2021 01:34:36

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  Caitlyn_Ring

  Hi neighbors! Thank you for your patience in this matter. I checked with my team and it looks like this issue with devices falsely reporting as offline has been resolved. To fix this, please reconnect your Ring device to wifi by following the steps in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). Going through the setup process will have you put your device into setup mode and once it is reconnected, you should no longer have this concern. If this concern does persist after reconnecting your Ring device to wifi, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :slight_smile:

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  10-09-2021 08:24:00

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  Z

  Ziggy57

  Also having this problem with a recently (< 60 days) installed floodlight camera, also recording snapshots, etc. but still reporting offline. So clearly the camera *is* connected to WiFi and transmitting data through the network. The whole point of these products is to allow remote monitoring and notification. If we’re out of town or the country, how is reconnecting to WiFi a solution? That requires a local presence. Your team has apparently NOT solved the problem. Is there any insight to the root cause of this problem?

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  29-01-2022 03:33:40