Spotlight cam wired 2nd generation, poor image quality

[user46750]

I have a spotlight cam wired 2nd generation that we just installed and the image quality is terrible. I don’t know what to do. We moved our eero outside to be closer to it at still hasn’t changed.

[Justin_Ring]

Hi @user46750. It looks to me like the video is blurry or out of focus. Sometimes objects that are too close to the Camera can affect the video and cause this. In your case, the wall off to the right might be affecting it; try repositioning the Camera to see if it makes a difference. Try these other steps as well:

• Reboot your Ring device from the Ring app.

• Clean the lens with a soft or microfiber cloth.

If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.