Spotlight cam will not connect to Wi-Fi after battery cgange

I have tried everything to get the spotlight camera to connect to Wi-Fi again. The batteries are charged, there is a good Wi-Fi signal, rebooted the router. Nothing works, it just wants to connect to a non-existent Wi-Fi network. I’m about to toss the system and switch to something else.

Hi @Frustratedabouttotosd. What happens when you try to reconnect your Spotlight Cam to your wifi network, are there any specific error messages you receive or what step are you getting stuck on? You might want to try a reset by holding down the setup button for at least 20 seconds. After the reset is complete, follow the steps under Set Up a Device in the Ring App to reconnect your Spotlight Cam. Let me know if that helps. :slight_smile:

After the battery change, it would not connect. When I try to reconnect, it keeps trying to go to. Ring network instead of my home Wi-Fi network. I’ve done the whole reset thing over a dozen times. It does not work. I’ve rebooted my router. That did not work.

It can’t connect so it tells me there is a problem. It sounds like I’m going to have to remove the device then completely add it again. But I’m not sure I can do that without having to take down the camera since I cannot find the card with the QR code. This is a ridiculous inconvenience. If you know that your product has this issue, which apparently common, then it should have been fixed. The doorbell camera does not do this.

Try checking the battery slot for any debris and ensure the battery is inserted all the way with the hatch door closed securely. Once power returns to the camera properly it should automatically reconnect.

There are times when a Ring device might not automatically reconnect, in which the steps in this Help Center article.

As for the QR code, this can be found on the Camera itself or the quick start booklet including in packaging, if needed. If further assistance is needed, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

I cannot easily remove the camera myself. That is a problem. And I think this is not an acceptable response for people who live in freezing cold weather, might have a disability, or other physical limitations to constantly having to reinstall a product due to design and software flaws. I have tried everything suggested and nothing works.