Spotlight cam video not working

Question

Spotlight camera video is not working. It detects motion but does not record. Live view does not work either.

Tom_Ring · Answer

Hi @Bsilva16. Are you able to view the events in the history of your Ring app? What about on Ring.com? If you have a Ring Protect Plan, you recordings should be saved in the Ring cloud. If this is not happening, share a screenshot of what you are seeing in the Ring app so the Community can better assist.

Bsilva16 · Answer

I called technical support. They were able to log in and see that the video processor stopped working. I've only had my spotlight camera 1year 1month.

Ring Security Cameras

Spotlight cam video not working

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