Spotlight Cam Pro( wired) -Dashboard image not refreshing(but other cams are)

Hi @tecboy. I appreciate the information regarding the Spotlight Cam Pro not going into battery mode even though it should be in wired mode. Rest assured that our team is investigating and working to resolve the issue as soon as possible. When we receive an update regarding this issue, we will provide that information here. As for the preview tile not updating like the others, try rebooting the Camera using the Ring app to see if that helps. You also want to verify that it has a good RSSI level. If these steps do not help, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.