Ring Security Cameras

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U
Spotlight Cam Pro Plug-in goes off-line
hardwired-security-cameras
troubleshooting

Twice it has happened and I had to pull the power plug to reset it. It is not my network nor my power outlet. Why? Because I have both of these models plugged in same room and same power strip. Each one goes out 2 windows pointing at different sides of the house walls. (It's a corner room). So if one is fine, why does the other keep having this problem? Anyone else get this product showing off-line resulting in a power pull of the plug? This is a problem if I'm not home. Thanks

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07-05-2023 12:24:57

Responses (1)

  • T

    Hi @user145781. I would start with a reset of the device. You can do this by pressing and holding the setup button for 20 seconds, then releasing it. Once you've completed this, you can reconnect it to WiFi. Monitor it for a few days to see if there has been improvement.

    0

    09-05-2023 05:21:11

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