Spotlight Cam Pro not detected as charged

I recently purchased this spotlight cam pro with 2 batteries. It only detected the first battery, the 2nd was greyed out. I replaced the first battery after it was reported as low l, with a fully charged battery but now the cam reports as low battery and now we cannot have live view. I have replaced both batteries no different, i factory reset the cam no difference. The batteries must be full as the light comes on and it detects motion which i can look at but no live view. Ive spent hours on this now very frustrating. Has anyone got a solution?