Hi @Markyboyster. Ensure both fully charged batteries are fully clicked into place in the battery hatch, then attempt to factory reset the Spotlight Cam by holding down the setup button for 20 seconds. If the Camera isn't responsive and you're unable to set it back up or reconnect it to wifi, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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