Ring Security Cameras

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J
Spotlight Cam Pro not capturing wildlife but snow
motion-detector
troubleshooting

I have turned off Smart Alerts, turned up Motion detection to max, and will get alerts for me and my 27 lb. dog, snow, but not the wildlife coming through my yard eating my rose bushes. Help me understand the reason the Spotlight Cam Pro is not triggered by motion from wildlife (bunnies, fox, cats, etc.).

126

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24-01-2024 12:12:24

Responses (1)

J

Hi @JillS1. I can’t tell you why its missing the wildlife crossing its path, but I can offer additional steps you can try. I would also recommend checking your Motion Zones to make sure they cover the area you want. Placement can also affect its motion detection, so I recommend going over this Help Center page that goes over placement for Cameras. If you have gone through these steps and are still having the same issue, give our support team a call for further assistance.

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25-01-2024 06:11:32

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