Ring Security Cameras
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U
Spotlight cam PRO doesn’t see 5ghz wifi
troubleshooting
battery-security-cameras
My new Spotlight Cam Pro does not see any 5ghz networks, only 2.4ghz. I bought this cam for the dual WiFi, but it doesn’t show up when selecting a WiFi network. Not even when I’m standing right next to the router.
Am I missing something?
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15-03-2023 07:21:58
Responses (4)
B
@user39463 Make sure your Wi-Fi bands are split on the router. Also with the outdoor cameras you will most likely find 2.4 works better anyway. It can penetrate exterior walls much more easily and Ring cameras actually don't need a lot of speed but they do need a good Wi-Fi signal.
2
17-03-2023 11:07:20
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L
hi all, I had the same issue and tried everything. The solution: make sure your 5 ghz network is configured on a channel above 100. Otherwise it will not detect it. If needed adjust your broadband accordingly.
1
23-03-2023 03:28:37
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Justin_Ring
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16-03-2023 11:31:00
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