jjq57
Spotlight cam pro battery plugged in but says in battery mode
I have spot light cam pro battery that is now plugged in. Both batteries at 100% and charged. Bought 02/2023 rssi at 50 asks me I’m plugged in and would I like to switch to wired mode. I successfully switched to wired mode. Then it shows message that I’m not plugged in but in battery mode until I plugg in 
9335 •
3 •
34 •
24-02-2023 02:25:39
Responses (69)
- C
Hi @jjq57. Check to ensure the power adapter is firmly plugged in both on the Camera and at the power outlet. Then try rebooting your Spotlight Cam in the Ring app using the steps outlined [here](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). This should only take a few moments. Let me know if you're able to utilize Wired Mode after these steps.
•0
24-02-2023 08:05:12
•
- J
Follow procedure Twice still says not plugged When I switch back to battery it shows this message 
•0
25-02-2023 04:57:10
•
- S
Hi, I am also having the same issue from Feb 25 onwards. Have you been able to resolve this issue. 
•0
27-02-2023 01:01:09
•
- C
If everything appears to be plugged in correctly, and a [reboot](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-) did not resolve this concern, I'd recommend following up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. You can also contact our support team on Facebook or Twitter by sending a private or direct message @Ring.
•0
28-02-2023 09:04:09
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hey Neighbors. Thank you for voicing your concern on this issue. We are aware that there is a problem with some Cams and their power status. Our support team is working closely with our engineers to investigate and resolve this concern. At this time, the best approach is to contact our support team so a support ticket can be created. Once a resolution is found, you should be notified by email, or you can check back on this thread to see if a Moderator has updated the solution. Thank you for your patience.
0
04-05-2023 05:51:23
•