Ring Security Cameras
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jjq57
Spotlight cam pro battery plugged in but says in battery mode
I have spot light cam pro battery that is now plugged in. Both batteries at 100% and charged. Bought 02/2023 rssi at 50 asks me I’m plugged in and would I like to switch to wired mode. I successfully switched to wired mode. Then it shows message that I’m not plugged in but in battery mode until I plugg in
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24-02-2023 14:25:39
Responses (67)
- L
Update: So after calling and speaking with tech support confirming that all troubleshooting was completed, firmware up to date, and requesting replacement (as per recommendation from other posts), a replacement camera was received and installed. No issues thus far with replacement. Interesting that when removing original camera, the camera's usb-c port appeared to have what looked like a minor short/damage. Replacement now installed with added bead of caulking around plug-in just in case. After 2 days of having original camera sitting inside, started up with none of the original noted issues. Will be returning original after a couple more days of seeing how the replacement performs.
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01-09-2023 15:46:33
- U
Whilst on holiday my ‘New’ Spotlight Cam Pro Plug-In, Suddenly stopped receiving power. All my other Ring cameras are all good.I have gone as far as checking the power and camera and they all work. The transformer part of the cable that joins the camera and 240v lead seems to be the problem.Anybody have the same issue or knowledge / advice how to remedy this issue?Rob
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01-10-2023 12:00:28
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- J
A post was split to a new topic: [Spotlight Cams batteries drain with solar panels](/t/spotlight-cams-batteries-drain-with-solar-panels/230947)
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04-10-2023 21:06:41
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- M
Thanks to 'pluber' for posting a solution to this on July 19... And to the others confirming this worked. I used a Samsung 25w charger with USB-C on both ends... No more issues. So simple, I can't believe Ring engineers haven't figured this out.If you're having issues, go to July 19 and read what was written. I plugged it in and it switched to wired mode immediately. I did not do any resets and it still has a battery inside of it (I moved it indoors recently where it was hooked up to solar). You need a more powerful power supply.
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05-10-2023 22:12:06
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- U
Hi there. I am still having the same issue as the rest of this thread with the Spotlight Camera Pro. Does anyone know if there is a firmware upgrade that has been made available to fix this bug?
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24-06-2024 02:44:11
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JHi @user_c82d30. If you have tried the steps mentioned in the thread and are still having the same concern, give our support team a call for further asssitance.
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25-06-2024 20:44:02
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Lspo
Similar issue. Just started today in Toronto, Canada after 12 day usage. Ring spotlight cam plus plug-in. Notification says "stopped receiving power. To keep it online and avoid draining its battery, reconnect power soon." This is not operating in battery mode-no battery installed. It is plugged-in with the included USB-C power cable. Tried reboot, reset, unplug and plug back in both at the camera usb-c connection and at the outlet, circuit breaker reset, removing device from account and adding back, resetting internet connection etc... NOTHING WORKS. Device was working properly until today. Now works for 20 to 30 minutes after resetting but need to climb on ladder and push button on top of device to reconnect/ reset every 20 to 30 minutes. What is RING doing to fix this issue? I now appear to have purchased a useless brick.
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18-08-2023 20:56:37
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