LesC
Spotlight Cam Plus - Understanding Solar charging status
I have my Spotlight Cam Plus connected to a Ring solar panel. Once the charge gets to about 85% on the App, solar charging appears to kick in and bring it back up to 100%. This seems to work fine but is not what the Ring documentation suggest will happen - Ring suggest that Spotlight batteries connected to solar panels are only charged to around 80% to preserve battery life. So what is supposed to happen?? Also the battery icon on the App always shows the battery with charging 'lightning bolt' plus sun icon which again according to ring means the panel is charging my device; it's clearly not charging continously but only when battery drops to around 85%. Surely the battery icon should only show just sun & battery icon but not lightning bolt? Again no big deal but just annoying....
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13-08-2023 10:33:15
Responses (3)
- L
I've noticed that when there is a motion detection event at night, the lights on my Spotlight Cam plus only come on momentarily say for a fraction of a second, enough to capture a snapshot but then immediately go off. They do not stay on for the duration of the recorded motion event. I thought they were supposed to stay on for the duration of the motion detection, up to a maximum of 30 seconds?
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13-08-2023 10:38:33
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- U
I have a camera with solar panel and it’s at 25% and red but still has the lightning bolt on it what do I do it’s happened 3 times already and I just change to another battery please help!
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26-07-2024 12:59:59
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CHi @user_aacfc4. Is your Ring Camera recording a lot of activity? This can cause the battery to drain more quickly than it can be trickle-charged from the Ring Solar Panel. Try checking your Event History to see if your motion settings need to be adjusted.
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31-07-2024 09:04:26
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Caitlyn_Ring
Hi @LesC. Regarding the Solar Panel, it will charge the battery up to around XXXX% and then stop. You'll then see the battery level drop, and the Solar Panel will begin charging it again. I apologize for any misinformation, but I have clarified that this is the intended behavior with my team and will ensure the written documentation is reviewed. For battery devices, the light should stay on for 30 seconds after motion is detected. This is the default, and is not adjustable since it's a battery device. I'd suggest performing a quick reboot on your Spotlight Cam since the light is not staying on for the intended duration. You can find the reboot option on the Device Health page. If the light still doesn't stay on for 30 seconds after motion is detected, I'd suggest following up with our support team to troubleshoot this further.
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14-08-2023 11:28:06
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