Ring Security Cameras
Spotlight Cam Plus reporting two different MAC addresses
I am troubleshooting a connection problem with my “Corner” Ring Cam Spotlight Plus to my home 2.4 home network. I have just found something that might be causing the problem: the MAC address shown in my android Ring App/Device Health for “Corner” is **9C:76:13:86:8D:82**. I can monitor my Router’s log file in real-time during the Device Setup process and the see the router is not seeing this MAC address but a similar MAC address **9C:76:13:87:03:D6**. Can you please explain why the Ring App/Device Health displays one MAC Address for the “Corner” Spotlight Cam, **9C:76:13:86:8D:82**, but when this device connects to my router’s 2.4 SSID the router logs messages associated with a **different** MAC Address, **9C:76:13:87:03:D6**?
465 •
0 •
0 •
18-01-2023 03:01:32
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @mcgib. I'd recommend following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406) on this matter. Since the Ring Community is a public forum, we aren't able to look into. account or device details. Our support team can take a closer look to see if this could be causing any connectivity concerns.
0
18-01-2023 08:21:51
•