English

Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
U
Spotlight Cam Plus Mount Loose
installation
troubleshooting
wireless-security-cameras

I just installed this camera. I have the security screw engaged and tight. I can't push the camera off the mount, but it is kind of sloppy. There should be two security screws to keep the camera mount pressed against the mounting plate. Am I missing something. Thank you

648

0

0

14-02-2023 06:18:59

Responses (2)

  • C

    Hi @user36255. There is only one security screw, and you'll want to ensure it is screwed firmly in place. Once you have your Spotlight Cam angled the way you'd like, make sure the screw in the grey collar is also securely tightened to keep it firmly in place. If you continue to have concerns regarding the installation of your Spotlight Cam, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    20-02-2023 09:54:31

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      22-03-2023 09:55:02

      Didn't find an answer ?

      Log in or create your Ring account to post a question and join in the on the conversation.

      Most Helpful Members

      U

      user63814

      3

      User
      Solutions

      B

      Boone

      1

      User
      Solution

      J

      j0hnmsch

      1

      User
      Solution