Spotlight Cam Plus Mount Loose

Question

I just installed this camera.  I have the security screw engaged and tight.  I can't push the camera off the mount, but it is kind of sloppy.  There should be two security screws to keep the camera mount pressed against the mounting plate.  Am I missing something.  Thank you

Caitlyn_Ring · Answer

Hi @user36255. There is only one security screw, and you'll want to ensure it is screwed firmly in place. Once you have your Spotlight Cam angled the way you'd like, make sure the screw in the grey collar is also securely tightened to keep it firmly in place. If you continue to have concerns regarding the installation of your Spotlight Cam, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

system · Answer

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Ring Security Cameras

Spotlight Cam Plus Mount Loose

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