I have 4 total cameras and 2 are the new spotlight cam plus. I have no wifi issues with the other 2 cameras but these new plus cams disconnect after ~5 min every time I reconnect them. Any ideas?
I have the same problem. It has worked great until the last update then it now has to be reconnected. Help?
Hey neighbors. If your Spotlight Cam is disconnecting from wifi, the first step is to reconnect it following the steps here. Once your Camera is reconnected, check the wifi signal strength on the Device Health page. If the signal is weak or unstable, your Cameras may disconnect from the wifi network more often. It is also worth reviewing your network settings to ensure the ports and protocols used by Ring devices are open.
If this concern persists after checking the wifi signal and your network settings, I’d recommend following up with our support team for more in-depth troubleshooting assistance. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.