Hi @canooten. I am happy to chime in. I appreciate you sharing this additional information. I would recommend looking into your [router settings](https://support.ring.com/hc/en-us/articles/205385394-What-Ports-Do-I-Need-to-Open-in-My-Firewall-for-Ring-Doorbells-and-Chimes-) to make sure they are still set to work correctly with your Ring devices. If you have done this already and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call to further investigate this with you.

Hi @canooten. Thank you for sharing details on the troubleshooting steps you've already taken so far. It sounds like there could be a network issue at the installation location - was the Live View also not working when you set them up on your own wifi network? What are the download and upload speeds at the installation location? Is there a specific error message you receive when you try to activate the Live View? Feel free to share any screenshots that demonstrate what you're seeing on your end.

I'm getting the same behavior at the test location as the installation location. Internet speeds at the install location are good - 300mbps up and down on a fiber connection. WiFi can be an issue at some areas outside the house, but I don't see that being the issue due to one test I ran. There was one particular location that a camera was needed - covering the front drive and garage of the house. That camera is one that went out a week or so after I installed it. My thought was WiFi coverage was not sufficient even though the camera showed connected in the app and the signal strength was adequate (-50 to -55). As a test I placed a WiFi extender about 6' away from the camera, inside the house and was still unable to get an image or live view. WiFi signal on the app went up to the low -40's and I had excellent coverage on other devices at the exact same location as the camera. As a second test, I took that camera down and swapped it with the one Spotlight cam that was still functioning at the location. That camera works fine at the same location that the other one would not work. It's still working today, a few weeks after I did this. The camera I took down is one I have on my test bench and I am still unable to get an image or live view. It shows connected with strong signal, but when I try live view it says it's not connected. I get the same result with the other 2 cameras I took down. Images are below: First is the camera that I swapped at the driveway location. I get image and have good signal strength.   The next is the camera I took down on the test bench. This camera is about 15' away from the wireless router, in the same room - no obstructions at all - so signal is very strong here. 'test 2' is the camera to look at -