The solar status states not connected, but the solar panel cable is plugged in. I performed a different check by using a wall plug in USB-C and still no joy.
Please advise… Thank you.
Hi @user59053. Please try the following troubleshooting steps for your Solar Panel:
- Check that your Solar Panel’s cable is firmly connected to both the panel and the Camera.
- Use a clean microfiber cloth to clear any dirt or debris from the Solar Panel.
- Ensure the Solar Panel is receiving at least 4 hours of direct sunlight per day.
- Reboot the Camera using the reboot option on the Device Health page.
We also have troubleshooting steps for the Solar Panel here. If this concern persists after trying the above, please follow up with our support team for further assistance. If you are outside of the US, please visit here to see how to contact support.